Contact Us

Have questions or feedback? We'd love to hear from you! Feel free to reach out using the contact form below or connect with us via email or phone. Our dedicated team is here to assist you and provide the information you need. Your input is valuable to us as we strive to enhance your experience. We aim to respond promptly and look forward to assisting you.

Get In Touch


Why should you work with a travel agent?

Working with a travel agent is a protection on your vacation investment. As a travel agent that specialises in Disney vacations, we pride ourselves on taking care of our clients vacations from start to finish. We take our time to answer any and all questions that our clients may have, helping them select the best resort for their family, where to dine, VIP tours, transportation, all the way down to the fine details of stroller rentals and best locations to view fireworks.

How much does it cost to work with you?

When your choose to book your Disney vacation with us at Past Cast Travels, our services are completely free. You pay the exact same price as listed on the Disney website, in the process you will be supporting a small business. We do have services available, for a range of fees, to potential clients who have already booked their vacation but are looking for assistance with the planning process. We charge a fee if you do not book through us because when you book through a travel agent Disney pays us directly through your booking. If you don't have a booking with us, we cannot provide complimentary services, but we would still love to help you have a magical vacation.

What ages do you recommend children to be?

We do not believe there is any wrong time to take a child on a Disney vacation. We tailor your itinerary and resort stay to reflect the needs of each family. There is something for children (and adults) of all ages to enjoy when on a Disney vacation.

Can I book large parties with you?

Of course! We love helping large parties plan their magical vacations! We assist parties of all sizes with their bookings and this is all the more reason to work with a travel agent. They can assist you in keeping your rooms as close together as possible (although we can never make any guarantees, we ensure to do our very best in letting Disney know each clients situation). Planning an organizing for a large group can be a serious undertaking and you wont want to go at it alone.

How far in advance should I book?

Depending on the time of year, you can make bookings over a year in advance. Or you can always go on a whim and book the week before. We have helped clients in both situations and while we recommend giving yourself a 6 months advance, our travel agents can get your plans settled with very little time if the need arises.

What budget do you recommend?

Each budget will differ depending on the time of year, number of people in your party, resort, and length of stay. For the most accurate information it is best for a personalized quote, which we can help you with. For a week at Disney World for a family of 4, we recommend a budget between $7,000 and $12,000. This includes your resort hotel, tickets, photo pass and the dining plan. As noted previously, this number can fluctuate depending on any offerings Disney is currently running, ages of your children and room type.

We are travelling as a party of 2, is that too small?

No party is too small! Sometimes a party of two is a great way to experience what Disney World has to offer. We have booked many honeymoons and anniversaries and know how to ensure you can have a romantic getaway.

What services do you provide for your clients?

Some of the services we provide our clients are assistance in choosing a resort, number of days to visit the parks, which days to visit the parks, itineraries, dining reservations, integration of your reservation to your MyDisneyExperience app, and  unlimited assistance should any issues arise (We will be on the phone with Disney so you dont have to… sometimes those wait times can get long and you can be waiting on hold for hours! Don’t let this be you. As travel agents we have a direct line with Disney ensuring you get swift assistance). This is just a taste of the amazing services we provide to you.